The results of the analysis can be used by the Organization to determine trends, – customer satisfaction, – the level of satisfaction of interested parties, – the effectiveness and efficiency of its processes, – the contribution of providers, – the success of its objectives of improving performance – the economics of quality and financial performance and related to the environment- comparative studies (benchmarking) of its performance, and – competitiveness. Key benefits: Decisions based on information. Increasing the capacity to demonstrate the effectiveness of previous decisions through reference to objective and documented evidence. Increased capacity for reviewing, questioning and change the views and decisions. The application of the principle of facts for decision making-based approach is implemented by means of: Make sure that the information and data are sufficiently accurate and reliable. Make accessible the data to those who need them. Analyze data and information using valid methods. Make decisions and take actions based on objective analysis, balanced with experience and intuition.
Principle 8 mutually beneficial relationship with a library provider and its suppliers are interdependent and a mutually beneficial relationship increases the ability of both to create value. This implies: establish relationships with suppliers and partners of the library to promote and facilitate communication with the aim to mutually improve the effectiveness and efficiency of the processes that create value. There are several opportunities for the library to increase value through working with its suppliers and allies such as: – optimizing the number of suppliers and partners, – establishing communication in both directions at appropriate levels in both organizations to facilitate the expeditious resolution of problems and avoid costly delays and disputes, – cooperate with suppliers in the validation of the ability of their processes, – giving tracking the ability of providers to deliver compliant products with the goal of eliminating redundant verifications, – encouraging providers to implement programs of continuous improvement of performance and to participate in other joint initiatives of improvement- involving suppliers in design and development of the library activities to share knowledge and improve efficient and effective processes for the provision of service and delivery of compliant products, – involving allies in the identification of needs of purchase and in the development of joint strategies, and – evaluating, recognizing and rewarding the efforts and accomplishments of suppliers and allies. Key benefits: Increase in the ability to create value for both parties. Flexibility and speed of response of shape Joint to a changing environment or to the needs and expectations of the user Optimization of costs and resources. The application of the principle of mutually beneficial relations with suppliers is implemented through: Establish relationships that balance short-term gains with long-term considerations. To share experience and resources with the allies of the library. Identify and select key suppliers.
Clear and open communication. Share information and future plans. Establish joint development and improvement activities. Inspire, encourage and recognize the improvements and achievements by suppliers.